Last updated: [Date]

1. Overview

DigitalVideotoVHS.com provides a custom digital video conversion service.
Because each order is created using your supplied content, most purchases are non-refundable once processing has begun.

This policy is compliant with the Australian Consumer Law (ACL).

2. Refund Eligibility

2.1 Before Video Processing Begins

You may cancel your order for a full refund if we have not yet started working on your video.
To request cancellation, contact us immediately at: [your email].

2.2 After Processing Has Begun

Once we have started converting your video, refunds generally cannot be provided, unless required by the ACL.

Because the service is custom-made, we cannot “undo” the labour once it has begun.

3. When Refunds Are Available

You may be entitled to a refund, replacement, or repair when:

  • The final digital file is corrupted, incomplete, or not delivered
  • The delivered file is not as described
  • There is a major failure, as defined by the ACL

We will first attempt to re-process your video at no extra charge.
If the issue persists, a refund may be offered.

4. Situations Not Eligible for Refund

Refunds cannot be granted when:

  • The original video file was low-quality, corrupted, or damaged
  • The customer uploaded the wrong file
  • VHS-style distortion or imperfections appear (as they are part of the effect)
  • The final video is not to personal taste, despite matching the described style
  • The customer failed to download the delivered file before the expiration date
  • Email delivery issues occurred outside our control (spam filters, inbox limits, etc.)

5. Re-delivery of Files

If your download link expired, we may re-send your file within 30 days of completion, free of charge.
After 30 days, re-delivery may incur a fee or may no longer be available.

6. Contact Us

For refund or issue requests, contact:

DigitalVideotoVHS.com
Email: [your email]