Digital Deliviery Policy 

Last updated: [Date]

This Digital Delivery Policy explains how final converted video files are delivered to customers after purchase.

1. Delivery Method

All completed VHS-style conversions are delivered digitally, typically via:

  • Secure download link

  • Private access page

  • Email delivery

  • Secure cloud storage link (e.g., Google Drive, Dropbox, WeTransfer)

We do not deliver physical VHS tapes.

2. Processing Time

Typical processing times are displayed on the product page.
These may vary depending on:

  • Order volume

  • File size and format

  • Complexity of the requested effect

  • Technical issues or upload problems

Processing times are estimates only.

3. Delivery Confirmation

Once your converted video is complete, you will receive:

  • An email notification

  • A download link or access location

  • Instructions for accessing your file

Delivery is considered successful once the file is made available for download, regardless of email filtering issues.

4. File Access Duration

Download links are active for at least 7 days from the delivery date.

After 7 days:

  • Links may expire

  • Files may be deleted from our system

  • Re-delivery may incur a fee or may no longer be possible

We strongly recommend saving a permanent copy immediately.

5. Failed or Missing Deliveries

If you did not receive your delivery email:

  • Check your spam or junk folder

  • Ensure your inbox isn’t full

  • Contact us for assistance

We will re-send download links at no cost within 30 days.

6. Responsibility After Delivery

Once the digital file has been delivered, it is the customer’s responsibility to:

  • Download the file

  • Store it safely

  • Make backups

We are not responsible for lost files after delivery.

7. Contact Us

If you have issues with your digital delivery, email us at: [your email]

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