Privacy Policy

Last updated: [Date]

1. Introduction

Welcome to DigitalVideotoVHS.com (“we”, “us”, “our”).
We specialise in converting customers’ digital videos into old-school VHS format using actual VHS tapes.
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from DigitalVideotoVHS.com (the “Site”).

By using our Site, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide to Us

When you interact with our Site, you may provide:

  • Name

  • Email address

  • Billing and shipping address

  • Account details (if you choose to create an account)

  • Payment information (processed by secure third-party payment providers; we do not store full credit card details)

  • Video files that you upload for conversion

  • Order details and preferences

2.2 Automatically Collected Information

We automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited, time spent, and interaction data

  • Cookies and tracking data (see Section 7)

2.3 Sensitive or Special Categories of Data

We do not intentionally collect sensitive information (as defined under the Privacy Act).
Uploaded videos may incidentally contain sensitive content; however, we only use and view videos for the sole purpose of conversion and return them to you.

3. How We Use Your Information

We use the information we collect for purposes including:

  • Processing and fulfilling your orders

  • Converting and producing your VHS video from the uploaded digital file

  • Contacting you regarding your order or support requests

  • Providing and managing your customer account

  • Improving our services and website performance

  • Sending marketing communications (only with your consent)

  • Fraud prevention and security

  • Complying with Australian laws and regulations

Uploaded video files are used only for the purpose of completing your VHS conversion order.

4. Sharing Your Information

We may share your personal information with:

4.1 Service Providers

  • Payment processors (e.g., Stripe, PayPal, etc.)

  • Video processing or storage services (if applicable)

  • Website hosting and backend infrastructure providers

  • Email and marketing platforms

  • Analytics providers (e.g., Google Analytics)

These third parties only receive the information necessary to perform their services.

4.2 Legal Obligations

We may disclose personal information if required by law, regulation, court order, or government request.

4.3 Business Transfers

If our business is sold, merged, or acquired, customer information may be transferred as part of the business assets.

5. Storage and Security of Personal Information

We take reasonable steps to protect your information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification

  • Disclosure

This includes SSL encryption, secure storage practices, and restricted internal access.
However, no method of online transmission or storage is completely secure.

Uploaded video files are stored securely and deleted 7 days after your order is completed, unless you request otherwise.

6. Data Retention

We retain your personal information only as long as necessary for:

  • Fulfilling your orders

  • Handling disputes

  • Meeting legal obligations

Video files are generally deleted within 7 days after order completion, unless technical or legal requirements require longer retention.

7. Cookies and Tracking Technologies

DigitalVideotoVHS.com uses cookies and similar tracking technologies to:

  • Enable essential website functionality

  • Remember your preferences

  • Analyse traffic and performance

  • Support security features

  • Provide personalised content and marketing (with consent where required)

You may disable cookies via your browser settings, though this may impact site functionality.

8. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to:

  • Request access to personal information we hold about you

  • Request corrections or updates

  • Request deletion of your information (subject to legal requirements)

To submit a request, contact us using the details in Section 12.

9. Overseas Disclosure

Some of our third-party service providers (such as hosting, analytics, or email services) may store or process data overseas, including in the United States or Europe.
We take reasonable steps to ensure that these providers comply with Australian privacy obligations and provide adequate data protection.

10. Children’s Privacy

Our Site is not intended for individuals under 13.
We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
Updates will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

DigitalVideotoVHS.com
Email: [your contact email]